akpworlds.blogg.se -

I received a confirmation email on the rewards card that also stated that I should receive my card within 30 days. She stated that I should receive the card in the mail within 30 days.

She offered me a $250 rewards card for not leaving AT&T.

I think this may have happened one month. The rep acknowledged how upset I was and promised… Please pull the call logs and listen to this conversation. I started off with Cingular and hung in there through mergers. Which is very dis-concerning to me since I have been with the company since 1997. At this point, I really wanted to see what I could do to get out of my AT&T contract and move on to a different provider. The week prior I had spent hours on customer service rep calls and was very frustrated on other issues. On NovemI spoke to a representative out of Jamaica.

And if the reps intentionally lied because there is some type of incentive or commission involved for them, then they should be fired for mis-representation. I want to see AT&T be accountable for what their representatives tell us. Reps not putting good notes into my file on what was promised or discussed.Īt this point it is more about principal than anything else for me.Reps disconnect call and not calling me back.Reps saying that they would call back and don’t.Each rep tells me something different to the same question. No consistency in what each rep tells me.I am being put on hold for extended amount of time without anyone checking on me.I am being transferred from one rep to another rep.If you look up my call log, you will see that I have probably had to call customer service at least 30 times in the past four months.

I have had the worst experience with customer service over the past four months.